Order Processing, Delivery, & Shipping Policy
*****Last day to ship items to customers is March 27th, 2021*****
Refund & Return Policy
We offer a merchandise exchange for Manufacturer's Defects only. This is typically a Dead on Arrival Unit and does not cover buyer's remorse or misuse by the handler. Please come into the store with your defective unit so that we can verify your unit is defective and assist you with your exchange within 14 days of your purchase.
We are unable to offer Returns or Exchanges on merchandise that is damaged due to mishandling, abuse, or lack of knowledge. This includes but is not limited to: e-Liquid on the inside of any device or hardware, damage due to dropping items, breaks in plastic pieces, wear and tear, buyer's remorse, etc.
Returns will be exchanged with the exact product or another item agreed upon by K Town Vapor Lounge, LLC and the customer. Returns for products currently out-of-stock will be refunded in the form of store credit. However, custom-made and special-order items are non-returnable.
We cannot guarantee that a product's color will exactly match what you view online as each computer display is different. If you are concerned with how a product will look, then we encourage you to contact us for more information before placing your order.
Customers may cancel their order at any time prior to shipment; however, we are unable to cancel custom-made and special-order items.