Order Processing, Delivery, & Shipping Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. There will be an added charge of $8.75 per delivery for an adult signature. This signature is required by law for the safety of children.
You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 1 to 2 business days. We will email you when your order is ready along with instructions.
Our in-store pickup hours are 10am - 8pm on Monday - Saturday, and then 11am - 7pm on Sunday. Please have your order confirmation email with you when you come.
We do not offer international shipping.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Refund & Return Policy
Thanks for shopping at ktownvape.com! If you are not entirely satisfied with your purchase, we are here to help.
We take customer satisfaction very seriously. Please check your shipment from K Town Vape carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 30 days of receipt by writing to [email protected]. You will need to provide detailed information (including images) for any product damaged during shipping within that time frame. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. We can only accept returns for products purchased directly from Bee Well CBD. For products purchased at other retailers or websites, please contact the vendor.
Refunds & Exchanges
If you are, however, not satisfied with our products, you may request a refund of the full purchase price within 30 days of the purchase date. The product must be at least 75% full for a valid refund. Hardware and Device Purchases may only be returned if deemed defective and must be accompanied by photos or videos illustrating the defective issues. Refunds can only be accepted for products purchased directly from K Town Vape. Please submit this request by writing to [email protected]
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 2-14 business days, depending on your card issuer’s policies.
If you purchased your K Town Vape product from another retailer, we can accommodate an exchange. The product must be at least 75% full, and include a detailed reason for the exchange request. Please submit this request by writing to [email protected]. Requests must be made within 30 days of purchase, and be accompanied by a receipt.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.