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All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping charges for your order will be calculated and displayed at checkout. There will be an added charge of $8.75 per delivery for an adult signature. This signature is required by law for the safety of children.
You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 1 to 2 business days. We will email you when your order is ready along with instructions.
Our in-store pickup hours are 10am - 8pm on Monday - Saturday, and then 11am - 7pm on Sunday. Please have your order confirmation email with you when you come.
We do not offer international shipping.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
We offer a merchandise exchange for Manufacturer's Defects only. This is typically a Dead on Arrival Unit and does not cover buyer's remorse or misuse by the handler. Please come into the store with your defective unit so that we can verify your unit is defective and assist you with your exchange within 14 days of your purchase.
We are unable to offer Returns or Exchanges on merchandise that is damaged due to mishandling, abuse, or lack of knowledge. This includes but is not limited to: e-Liquid on the inside of any device or hardware, damage due to dropping items, breaks in plastic pieces, wear and tear, buyer's remorse, etc.
Returns will be exchanged with the exact product or another item agreed upon by K Town Vapor Lounge, LLC and the customer. Returns for products currently out-of-stock will be refunded in the form of store credit. However, custom-made and special-order items are non-returnable.
We cannot guarantee that a product's color will exactly match what you view online as each computer display is different. If you are concerned with how a product will look, then we encourage you to contact us for more information before placing your order.
Customers may cancel their order at any time prior to shipment; however, we are unable to cancel custom-made and special-order items.