Order Processing, Shipping, & Returns

 

 

Order Processing, Delivery, & Shipping Policy

 

Please allow 1 to 2 business days for your order to be processed. Most items are in stock and ready to ship. If you order an item that is not in stock, then we will notify you with an estimated time of arrival and you have the option to cancel your order.

 

To better ensure customers' financial security, your transaction may require our manual approval during order processing. Should you receive a response which states your order is pending review, we advise not to resubmit payment information, but to instead allow the aforementioned 1 to 2 business days for your order to process and to contact us at (770) 419-3456. This will prevent funds on your account from being held multiple times for our approval.

 

We offer USPS Priority Shipping as well as Store Pick-Up. Should you elect for USPS Priority Shipping, during checkout, USPS provides approximated delivery times based on the shipping distance from our location. However, please allow at least 2 to 5 business days for items to reach their destination. When your order ships, you will be notified via email with tracking information which will provide an approximate arrival date. We are not responsible for early shipping or for shipping delays. Most orders received before 2PM EST will make it to the carrier same-day.

 

 

Refund & Return Policy

 

For online orders, we accept returns which are unused and in all original packaging within 30 days of purchase for a full refund minus all shipping and handling costs. All returns must first be authorized by phone or email.

 

In the rare event that an item arrives damaged or defective, the customer is responsible for contacting us via phone or email within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise.

 

We are unable to offer Returns or Exchanges on merchandise that is damaged due to mishandling, abuse, or lack of knowledge. This includes but is not limited to: e-Liquid on the inside of any device or hardware, damage due to dropping items, breaks in plastic pieces, wear and tear, buyer's remorse, etc.

 

Returns will be exchanged with the exact product or another item agreed upon by K Town Vapor Lounge, LLC and the customer. Returns for products currently out-of-stock will be refunded in the form of store credit. However, custom-made and special-order items are non-returnable.

 

We cannot guarantee that a product's color will exactly match what you view online as each computer display is different. If you are concerned with how a product will look, then we encourage you to contact us for more information before placing your order.

 

Customers may cancel their order at any time prior to shipment; however, we are unable to cancel custom-made and special-order items.